We want you to feel confident when shopping with us. While many of our products fall under strict hygiene regulations, we always aim to be fair and supportive if something isn’t right.
General Returns
- Due to hygiene standards, we cannot accept returns on used or opened hair and beauty products.
- In exceptional circumstances, we may accept a return at our discretion, provided the item is in suitable condition.
- If you believe your item qualifies for a discretionary return, please contact us before sending anything back.
Electrical Items
- Electrical tools and appliances can be returned if they develop a fault within their warranty period.
- Proof of purchase may be required, and the item must be assessed before a refund or replacement is issued.
Scissors & Professional Tools
- Scissors or precision tools that develop a fault must be sent to the manufacturer for inspection and repair.
- Refunds or replacements can only be issued once the manufacturer confirms the fault and authorises the outcome.
- This process ensures tools are assessed by specialists and handled according to industry standards.
Refunds
- Approved refunds are issued to the original payment method.
- Please allow a few working days for the refund to appear, depending on your bank or payment provider.
Return Shipping
- Return postage costs are the responsibility of the customer unless the item is faulty or we have made an error.
- We recommend using a tracked service for peace of mind.